"I would be grateful if you could personally thank on my behalf each and every member of staff for their services administering care and comfort to my aunt during her illness. They worked effectively and efficiently, displaying kindness and compassion. With out doubt whatsoever, you have first-rate staff.
" Service user’s family, Caernarfon
Making a Difference to Peoples Lives
Cymorth Llaw Ltd is one of North Wales’ leading and most trusted names within Domiciliary & Complex Care at home services. We are a family owned company with over 25 years experience of providing care and support at home.
Established in May 2000 by former Neurological Ward Sister Janice Hogg, Cymorth Llaw began life from a small office at the family home with just a handful of Care Workers.
Cymorth Llaw Ltd employs the best of local people, to care for local people. The company creates an environment where people can thrive and achieve their full potential and supported through very aspect of their career development.
We take great pride and much care when delivering our range of tailored care services throughout the region, supporting many people with many different daily needs, to remain independent at home.
Serving private paying individuals, local authorities, health trusts and other industry commissioners of service – we have many years experience of providing outcome based care and support.
The care we provide is a direct alternative to residential care supporting you, or some one close to you, to live within the comfortable & familiar surroundings of home for as long as possible.
The range of services we offer will give you peace of mind that a highly trained & professional care worker will always be on hand to help or support you with those activities of daily living that may now have become more difficult to do alone.
Meet The Team
Ian is one of four members of the family who are Directors of Cymorth Llaw Ltd.
Since the very early beginnings, established in May 2000 by former Neurological Ward Sister Janice Hogg together with Ian, he has worked in the care sector for over 26 years, building Cymorth Llaw Ltd into one of the region’s most recognised providers of care across North Wales.
Cymorth Llaw Ltd began life from a small office at the family home with just a handful of Care Workers.
Having now grown to become one of the region’s largest and most respected names within home care services, today our family agency is based at a purpose-built head office and care worker training centre at Parc Menai Business Park, Bangor. Ian currently holds a Level 5 Registered Managers Award in Health and Social Care.
Janice sadly passed away in 2022; however, the family remain committed to providing care and support to people and continuing a legacy built on family values, quality and trust.
The company’s motto remains to this day ‘Making a difference to people’s lives’.
Menna has worked for Cymorth Llaw Ltd since December 2003.
Menna Roberts has dedicated her career to delivering exceptional care and support across Wales. Having worked in health and social care since 1998, she brings nearly 30 years of experience and a genuine passion for helping people live independently, safely, and with dignity in their own homes.
Menna joined Cymorth Llaw Ltd in 2003 and has played a key role in the organisation’s growth and commitment to providing high-quality, person-centred domiciliary care. Her leadership is founded on compassion, integrity, and a belief that every individual deserves care that respects their choices, independence, and wellbeing.
She holds Level 2 and Level 3 qualifications in Health and Social Care, together with the Level 4/5 Registered Managers Award in Health and Social Care. In recognition of her dedication to learning and professional development, Menna was awarded Student of the Year at Coleg Menai/Llandrillo in 2007.
She was also shortlisted for the Excellence in Leadership and Management Award in 2017, reflecting her commitment to leading and inspiring high-performing care teams, and won the bronze award.
As Registered Manager, Menna is dedicated to ensuring Cymorth Llaw Ltd delivers safe, responsive, and compassionate care that meets the standards of Social Care Wales and Care Inspectorate Wales (CIW).
She is passionate about developing staff, building trusting relationships with people who use the service and their families, and continually improving the quality of care to achieve the very best outcomes for every individual.
Helen started her journey in care from the young age of 16 years old, caring and supporting a family member with a chronic illness. This developed into her working for her local social services department for 11 years from the age of 20.
In 2014, Helen successfully started her role with Cymorth Llaw Ltd as a community domiciliary care worker. In 2016, following her return from Maternity leave, she was soon promoted to the role of on-call co-ordinator, which progressed Helen to achieving her level 3 in health and social care diploma.
Helen completed her level 4 introduction to leadership and management in 2023 and, in 2025, was promoted to the role of Senior Team Leader and still continues to be an active member of the on-call team.
Helen enjoys meeting new people and tailoring a package of care to the individual’s needs and focusing on person-centred care.
Rachel started her career at Cymorth Llaw Ltd as a community care worker in 2003.
Starting part-time and at weekends, whilst bringing up her young family, as hr children grew, so did Rachel with the company.
Since that time, she has worked her way up to her present role as Senior Carer for the company’s community high dependency team and on-call co-ordinator.
Rachel a vast wealth of experience supporting and managing individuals with complex care and chronic illnesses.
Catering for a wide range of people with varying health needs, Rachel’s role allows for the smooth transition of care from the hospital to home, delivering care that is consistent and tailored to individual need.
Working in partnership with a range of public and private sector commissioners, Rachel works to deliver care packages that support each service user to lead the independent life they choose, through quality, safe care at home.
Supporting clients through a team of professional care workers, her role includes supporting people with complex care within the areas of High Dependent Care, Neurological conditions, Spinal Injury, Acquired Brain Injury, Catastrophic Injury, Motor Neuron Disease, Multiple Sclerosis, Huntington’s disease, Muscular Dystrophy, Tracheostomy care, Ventilation and
Palliative Care.
Rachel has also achieved hr NVQ Level 4.
Heather began her career at Cymorth Llaw Ltd in 2009.
After working in a factory for over 25 years, Heather decided to take voluntary redundancy and try the Care profession. She applied for a job with Cymorth Llaw Ltd, starting as a community carer. This was a complete career change for Heather; it turned out to be a very rewarding move.
Heather’s ethos is simple – It’s such a privilege to be able to help someone and keep them in their own homes while receiving the best care she can give them, as some clients may see no one else but their carer all day, and this makes a huge difference to them to be able to have someone come in that they can rely upon and trust. Whether it be carrying out personal care or just putting the kettle on.
Heather chose to work for Cymorth Llaw Ltd because it has high standards and she is proud to be one of its team. Not having done care work before, Heather came with no experience but received excellent training by the company in their on-site training room. This is ongoing, and Heather receives regular training updates as well as regular appraisals and supervision.
It wasn’t long before Heather passed the relevant NVQ Levels 2 and 3 and progressed to a Senior Carer. This has enabled her to support and mentor the newer members of the team and try to ensure that they get as much out of the job as she does, working in the Eifionydd region.
Michelle joined Cymorth Llaw Ltd in 2018 as a Home Carer in the Meirionydd Area. She was promoted to hr current role as a Senior Carer for Dwyfor / Llyn Peninsula in 2023 and has since worked in the Dwyfor area of the company during this time.
Since Michelle has been working for Cymorth Llaw Ltd, she has achieved her level 2 and 3 in Health and Social Care.
Previously to 2018, Michelle was working in a local Nursing home, where she gained experience and supported individuals in the care home with all aspects of their care needs; this gave her the skills and confidence to move forward in her caring role and career.
Michelle is passionate about building good and trusting relationships with both individuals and all staff throughout the company. Michelle is proud to be part of Cymorth Llaw Ltd and remains committed to providing safe, compassionate and person-centred care that makes a positive difference to people’s lives every day.
Care services we provide
Promoting independence, maintaining dignity and upholding the individuals well being at all times, we offer short, medium and long term assistance with all aspects of care. For more information, follow the link.
Home Care Services
Cymorth Llaw Homecare Service is a professional care service to individuals in their own home. This service, provided by professional Care Workers, will enable the individual to do what they can for themselves and will help to assist with those other daily tasks or activities that we often take for granted.
Learn More
Complex Care at Home
Cymorth Llaw Health Care at Home is a professional, commissioned led service (Local Health board and Local Authority) provided to individuals within their home by a team of specifically trained, competent care workers. This service is led in the community by a senior district nurse or a lead social worker. This service delivers all the essentials of care, from supporting the very basic individual needs through to performing those tasks and duties that are required from a specialist care service.